Return policy
Cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and delivery process has begun, it can no longer be canceled.
Returns
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or shipment for the ordered goods if:
- You will not receive them within the guaranteed time (45 days, excluding processing 2-5 days);
- You receive the wrong item;
- You do not want the product you received (but you must return the goods at your own expense, and the goods must be unused).
We do not refund if:
- Your order has not arrived due to factors under your control (for example, the wrong delivery address);
- Your order does not arrive due to exceptional circumstances beyond our control (for example, not verified by customs, detained as a result of a natural disaster).
* You can submit a return request within 15 days after the expiration of the guaranteed delivery period (45 days) You can do this by sending a message to the Contact us page.
